Privacy Policy
Introduction
Mystix AI values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how Mystix AI (“Mystix”, “we”, “our”, or “us”) collects, uses, processes, and protects your information when you access or use our website, applications, and AI-powered services (collectively, the “Services”).
By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We may collect several types of information when you use our Services.
Personal Information
Information that identifies you personally, including:
• Name
• Email address
• Phone number
• Account credentials
• Any other information you voluntarily provideUsage Data
We may automatically collect certain technical information, including:
• IP address
• Device type
• Browser type
• Pages visited
• Date and time of access
• Interaction with our ServicesConversation Data
When you interact with AI personas, the conversations and prompts you submit may be processed and stored to provide the Services.
How We Use Your Information
We use collected information for the following purposes:
• Providing and maintaining the Services
• Operating and improving AI systems
• Personalizing user experiences
• Communicating with users about updates or support inquiries
• Ensuring platform safety and preventing misuse
• Complying with legal obligations
AI Model Improvement
Interactions with AI systems may be used to improve the quality, safety, and performance of Mystix AI models.
Whenever possible, such data may be aggregated, anonymized, or processed in a manner that minimizes identification of individual users.
Sharing of Your Information
We do not sell your personal information.
We may share information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating the Services, such as:
• Cloud hosting providers
• Payment processors
• Email delivery services
• Analytics providers
These service providers are contractually obligated to protect your information.
Legal Compliance
We may disclose information if required by law, regulation, legal process, or governmental request.Business Transfers
If Mystix AI undergoes a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.
Cookies and Tracking Technologies
Mystix AI may use cookies and similar tracking technologies to:
• Improve website functionality
• Analyze usage patterns
• Remember user preferences
You may control cookie settings through your browser.
Data Retention
We retain personal information only for as long as necessary to:
• Provide the Services
• Improve AI functionality
• Comply with legal obligations
• Resolve disputes and enforce agreements
Conversation data may be retained for system performance, moderation, and safety purposes.
Data Security
We implement reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission or storage system can be guaranteed to be completely secure.
International Data Transfers
Your information may be processed or stored in servers located in different countries.
By using our Services, you acknowledge that your information may be transferred to and processed in jurisdictions that may have different data protection laws.
Mystix AI takes reasonable steps to ensure adequate protection of personal data.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
• The right to access your personal data
• The right to correct inaccurate information
• The right to request deletion of your data
• The right to restrict or object to certain processing activities
Requests may be submitted using the contact information below.
Third-Party Services
Our Services may integrate with or link to third-party services or websites.
Mystix AI is not responsible for the privacy practices of those external services.
We encourage users to review the privacy policies of any third-party platforms they interact with.
Children’s Privacy
Mystix AI Services are not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take steps to delete it promptly.
Automated Processing
Mystix AI uses automated systems, including artificial intelligence technologies, to generate responses and operate certain features of the Services.
These systems may process user inputs and interactions in order to provide AI-generated outputs.
Platform Safety and Moderation
Mystix AI may monitor usage patterns and interactions with the AI system to detect misuse, abuse, or violations of our Terms of Service.
Content or accounts that violate our policies may be restricted or removed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations.
Any updates will be posted on this page with an updated effective date.
Continued use of the Services after changes are posted constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy, please contact us:
Email: privacy@mystix.ai
Company: Mystix AI
Location: Seoul, South Korea